are updated to effectively implement any regulatory changes or updates to the policies, standards or risk scoring as informed by the 2nd line... Operations Manager. The department is in an exciting transformation phase, where FC Ops are creating a first line centralised...
for their IT support queries. Provide a 1st line IT support through numerous channels of communication including email, telephone... and more complex work to the 2nd Line Helpdesk Technicians Undertake simple maintenance tasks for monitored systems To proactively...
. With support from 2nd line, you'll play a pivotal part in further improving customer journeys through a balance of support... and challenge, whilst ensuring compliance with regulatory standards. You'll also support in effective governance processes through...
improvement alongside service managers. What will I bring to the role? Service Desk/Support experience at 2nd or 3rd line... in line with defined SLAs and KPIs. Manage own ticket queue and assist other team members where appropriate...
improvement alongside service managers. What will I bring to the role? Service Desk/Support experience at 2nd or 3rd line... in line with defined SLAs and KPIs. Manage own ticket queue and assist other team members where appropriate...
and changing environment. Strong background working in a technical support environment primarily 2nd or 3rd line. Embraces change...Description As a Technical Support Specialist, you’ll pro-actively monitor, detect, and take positive action to help...
IDAM Architects Provide technical 2nd Line support to a wide user base Provide support to application integrations... support, group additions, user creation and application assignments. What you'll be doing: Be part of a new in-house OKTA...
IDAM Architects Provide technical 2nd Line support to a wide user base Provide support to application integrations... support, group additions, user creation and application assignments. What you'll be doing: Be part of a new in-house OKTA...
of the Senior Technician for applications support. Key responsibilities will include: Provide 2nd and 3rd line support... will cover the support and development of the IFS Cloud ERP application and other core business applications with the assistance...
is required for this role Capable of working to 2nd/ 3rd line support level Experienced in use of System Management Platforms Structured...? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role...
RESH activities in line with the site. Support the organization in the achievement of RESH expectations. Understand... and complete data entry relating to department KPI’s and compliance requirements. Provide support in maintaining and training use...
skills such as: Shadow/Support RST & Shift Technicians on day to day breakdowns & maintenance. Be proactive... daily priority setting meetings on the relevant line you are working on. Attend all maintenance related meetings (Priority...