and take initiatives for the continuous improvement. To manage the handling of customer feedbacks and customer complaints to ensure... and materials, including the handling procedures, call scripts and training materials. To report the customer services performance...
enquiries and customer complaints The Person Degree in science or engineering related disciplines Minimum 5 years...’ customer services experience with at least 2 years in supervisory level Previous exposure gained in merchandising / testing...
in marketing, Business Administration, or a related field A minimum of 3 years' experience as a Customer Service Manager... and efficiently resolving customer complaints or issues Experience working within a multicultural company Demonstrates integrity...