Desk Agent provides exceptional customer service, manages guest check-ins and room assignments, processes payments... highest standards of guest satisfaction. Responsibilities: Front Desk Agent responsibilities include, but are not limited...
available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience...
throughout the day. Based on agent performance metrics, make recommendations to management based on Key Performance Indicators... leadership with call volume, AHT, staffing, and booking information including detailed explanation for any unexpected variances...
strategy relating to transactional excellence. Maintains accountability for achieving revenue goals, team booking pace goals... hotels. Serves as a change agent for hotels within their purview and plays a key leadership role in driving the...
team to ensure on/off phone activity is managed efficiently throughout the day. Based on agent performance metrics, make... levels. Analyze and generate call count reports to senior leadership with call volume, AHT, staffing, and booking...
travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training... Agent Team, and Strategic Partner Division to maintain clear and consistent communication with travel agent accounts...
Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking... with Key Account Directors, Carnival Independent Agent Team, and Strategic Partner Division to maintain clear and consistent...
training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes... Account Directors, Carnival Independent Agent Team, and Strategic Partner Division to maintain clear and consistent...
travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training... Agent Team, and Strategic Partner Division to maintain clear and consistent communication with travel agent accounts...
as needed. Oversee and participate in hiring, training, scheduling, payroll, and other departments that may further assistance with agent... support. Own and handle agent escalations with guests as needed. Build and maintain strong relationships with agents...
strategy relating to transactional excellence. Maintains accountability for achieving revenue goals, team booking pace goals... hotels. Serves as a change agent for hotels within their purview and plays a key leadership role in driving the...
meetings, conferences, inaugurals, and more. Ensure maintenance and continued innovation of online travel agent learning tool... series. Supervise Seminar at Sea program guidelines and booking process from start to finish - both strategic and tactical...
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