problems and inquiries must be resolved quickly and with personalized service. The call center support tasks for this position...IT Helpdesk/CSR Atlanta, GA Job Title: Customer Support Representative Summary: Customer Support Representatives...
as requested. - Assume leadership responsibility for departmental tasks and call center activities as required - Support... and enforce call center expectations - Perform operational tasks to assure project and program service level requirements...
. Meet or exceed established call center metrics, attendance standards and quality levels. Use computer tools to accurately... Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service...