to a call center or BPO environment Preferably with advanced knowledge on building and facilities administration. General... / basic knowledge from Information Technology/ Call Center Operations and Organization. Proficiency with MS Office...
of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching... of a group of call center associates including work and attendance monitoring in accordance with organization policy...
role. Strong understanding of call center metrics, QA methodologies, and process improvement frameworks (e.g., Six Sigma...We are looking for an experienced Senior Quality Assurance (QA) Manager to lead our quality initiatives and drive...
Specialist The opportunity We are building a team of L2 Application Support Center in Manila. The candidate... will be required to perform technical production support activities on Java and/or Cobol-based applications. Scope of production activities...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...
/Call Center or equivalent. Required skill(s): Customer service oriented. Required language(s): English... must possess at least a TESDA / Technical / Vocational Certificate on any course. Fresh Grad / Entry Level specializing in BPO...
call center experience and call monitoring. At least 5 year(s) of working experience in the related field... cause analysis where necessary Deploy Lean Six Sigma framework to improve Process performance Lead VSM and Problem solving...
solution and is the expert technical resource for contact center transformation projects. As a member of the broader Services... models. Technical configuration for IVR specific to Nice CXOne studio programming including scripting call flows in CXOne...
as a QA Lead preferably in the BPO industry Advanced experience with quality audits and audit hosting Minimum 2 years of call... center experience in supported accounts as a Business Excellence Lead PREFERRED SKILLS: Lean Six Sigma Green Belt Trained...
, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres... and articulate technical matters to non-technical audience. Must have excellent work ethics and ability to work with various...
supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate... supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy...