is accountable for overseeing the team which is responsible for delivering world class business & technical account management... with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Partner with MD, Philippines...
and Escalation Act as the first point of contact for on-site technical issues and queries, particularly for the call center team..., and capable of addressing the immediate needs of a dynamic group of call center agents. The ideal candidate is a proactive problem...
. ???? Experience in implementation, testing, or technical support is a big advantage. ???? Prior experience in IT call center services... Opportunity Are you a skilled professional with a passion for solving technical challenges and delivering exceptional customer...
, and continually improving process BA/BS or equivalent Workforce Management &/or Call Center Leadership. Must be highly proficient... At least 2 years college education &/or 2 years Call Center Experience. Excellent knowledge and use of Microsoft Office (word...
or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent Language skills: native...Lead Virtual Services Sales Representative deploys sales activities 100% remotely (e.g. phone, e-mail and social media...
of various business processes /areas/functions Deep understanding of HR Case management tool and relevant call center systems... stakeholders and counterparts to discuss trends and any operational management issues during regular meetings Effectively lead...
Support Specialist The opportunity We are building a team of L2 Technical Application Support Center in Manila. The... become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Technical Application...
platform solutions domain assigned to them. The role also acts as the technical subject matter expert lead. These domains... System (MIS) Call Center / other multi-channel Customer Contact System Customer Relationship Management (CRM) The role...
acknowledgement of our customer queries/situations on each call Technical savvy to multi-task and navigate through multiple computer...Job Description: You Lead the Way. We’ve Got Your Back. #8th in Fortune Magazine’s 2024 World’s Most Admired...
Position Summary: The Operations Manager oversees the daily performance of call center supervisors... and analysis, presentation skills, and organizational abilities. Education/Experience: 5-7 years call center experience...
valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment... & results-oriented work environment. Thrive is looking to hire individuals who demonstrate technical proficiency...
process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center... will be responsible for researching and engaging top caliber candidates to fill all highly-technical roles within EY GDS Philippines...
creation as needed. What You Bring to the Table Experience: Background in call center training or similar environments... courses, and other training initiatives using adult learning principles and sound instructional design. Lead engaging...
, or equivalent combination of education and relevant work experience 1 - 2 years of call center or managed services experience... at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play...