associate is to answer customer requests for assistance by Email, Chat, Web or over the Phone. This role iscrucial to ensuring... till resolution and follow up as mandated by the process requirements Escalates complex problems to the Remote Support Engineering...
Job Description: In this Role, Your Responsibilities Will Be: Handle/process customer orders, product returns... follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels. Support...
number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root... client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely...
, remote log in, video conferences, chat etc…) to first level global support team (field service and remote engineers... resolved by driving the process until a technical solution is identified. Support the second-level manager in organizing...
/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets... the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver...
, remote log in, video conferences, chat etc…) to first level global support team (field service and remote engineers... resolved by driving the process until a technical solution is identified. Support the second-level manager in organizing...
of an M365 Administrator. In this role, you will be required to handle tickets that come in through phone, emails and chat. The... send to everyone about community updates and process updates Emails related to open cases Attend weekly meeting...
requests. Provide technical support to customers via phone, email, or chat, and resolve technical issues related to Microsoft.... Guide customers through the process of upgrading from a trial subscription to a permanent subscription, including providing...
requests. Provide technical support to customers via phone, email, or chat, and resolve technical issues related to Microsoft.... Guide customers through the process of upgrading from a trial subscription to a permanent subscription, including providing...
various communication channels (email, phone, chat). Respond to customer inquiries, concerns, and issues promptly... interactions and follow-ups. Guide new clients through the onboarding process, ensuring they feel comfortable and informed...
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services... Associate - International Emails/Chat Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations...
, and security in distributed environments Specially need to have deep knowledge on VM automations and AI testing for chat bot... process, implementing automation frameworks and tools to streamline testing efforts and increase efficiency Act...
ABOUT FIRSTSOURCE Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services... Associate - International Emails/Chat Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations...
Communicate efficiently and effectively with our customers and partners via chat, email, and Zoom in a courteous, timely... Help to maintain process documentation and help center content as needed Assist the Customer Support Manager...
of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right... team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure...
multiple channels like calls, emails, and chat. You will troubleshoot technical issues, collaborate with teams to resolve... support to customers using our SAAS products globally. Channels of service include: Calls, Emails, Desktop remote and Chat...
of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right... team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure...
Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain..., and process expertise. The accolades It has been garnering can be attributed to their undeterred focus in delivering quality...
of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right... team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure...
Job Requirements To be part of HR Operations team supporting the Onboarding process Review documentation... completeness, provide support and facilitate onboarding process for candidates. Use Quest Global's preboarding tool and verify the...