to customers. Service Delivery: Ensure services meet established service level agreements (SLAs) and quality standards... for service requests, incidents, problems, and change management. Incident Response: Participate in incident response activities...
Summary: As a Customer Service Agent, you'll join a high performing team of passionate support professionals who know... their performance is critical client to achieving its mission. Responsibilities: Responsible for providing support for customers...
. Coordinate with internal partners to understand the requirements and manage project requests while meeting client expectations... and non-routine, moderate to complex processing and change requests, as well as support client initiatives. Prepare...
. Coordinate with internal partners to understand the requirements and manage project requests while meeting client expectations... and non-routine, moderate to complex processing and change requests, as well as support client initiatives. Prepare...
business. Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive... independently / part of a team to produce solutions in support of customer service level agreements. Works proactively and uses own...
issues and service tickets via SalesForce in priority order. Perform monthly meter data file upload into RBMS billing engine... any issues that will prevent timely reads from being ready for billing. Manage general inbox to ensure client questions...
with customer requirements as stipulated in the Service Level Agreement (SLA), and under the direction of the Process Lead... and maintaining Operating Procedures Adhering to service levels (SLA) Adhering to company policies and procedures. Qualifications...
which service Processing and Investigations functions across different product areas like True International Payments (TIP), SEPA.... Have a client driven approach. Excellent written and oral communication skills, including the ability to convey complex information...
of transactional data and service requests via our Wholesale Banking Lending core systems. Ideally all our client service request... an uniform client experience across countries. Your role as Customer Journey Expert The Customer Journey Expert (CJE) has end...
in others to achieve shared goals. If You Are Good At Service delivery/process oriented with great attitude to the continuous improvement... in KYC, Client Offboarding, Payments or Settlements. Preferably with Experience in Process Offshoring, Projects, and Audit...
Improve Service Delivery, Reduce Cost and Improve Capability. Key Deliverables Develop Product/ Work/ Client Segmentation... and Target Operating Model to help improve service delivery (Quality, TAT, Risk, C-Sat) to the client and minimize over...
in this job is to understand what information or support is needed to provide an excellent and efficient service. Personal, knowledgeable..., and proactive! As a Contact Center Professional This Means Exploring solutions to less common client queries using ING's library...
which service Processing and Investigations functions across different product areas like True International Payments (TIP), SEPA... and capable of managing and prioritizing multiple tasks. Have a client driven approach. Excellent written and oral communication...
in accordance to ING' Agile Way of Working and with the ING's orange code Main Roles And Responsibilities Ensure that client... Service Level Agreements. Assist in back office concerns related but not limited to settlement and payments issues of closed...
systems. Ideally all our client service request and transactional data will be automatically processed via different channels.... Our clients are spread across 40 countries; we are converging to one way of serving our clients, delivering a uniform client...
or support is needed to provide an excellent and efficient service. Personal, knowledgeable, and proactive! As a Contact Center... Professional This Means Exploring solutions to less common client queries using ING's library of client solutions. Managing end...
in English Excellent Communication skills Highly client service and quality oriented mindset Proficient in research, analytical...
payroll team to ensure effective delivery of services to client Ensures all inquiries (either internal or external... procedure, company policy and legislative requirements Analyses and solves client's questions, problems and / or requests...
: Identify and address internal roadblocks to prevent disruptions in client service. Deliverable Management: Manage deliverables.... Stakeholder Alignment: Foster collaboration with SOP, Client Success, Pre-Legal, and Sales Operations. Expectation Alignment...
Line of Service Advisory Industry/Sector Not Applicable Specialism IFS - Operations Management Level Senior... client connections, and learning how to manage and inspire others. Navigating increasingly complex situations...