OVERALL PURPOSE: The Command Center Senior Manager is responsible for Overall Delivery of WFM, Agent Performance... on all contracts / SLAs / BOIs /SLA+ Accountable for key metrics on Cost to serve, Automation Take out, Agile and Client Innovation...
improvement - Client escalations - Process assessment to further enhance the existing process - other related delivery... issues SME for RTR benchmarks and leading practices Project Manager / SME for deployment/ assessment of new and existing...
Required: Experience in leading and delivering client facing business transformation and solution deployment projects and proven experience... and implemented. Project performance as defined by: Milestones, Deliverables, Client Success Measures, Timeline Foster...
management methodology Client Portfolio Management End of End owner of key accounts from IT Service delivery perspective IT... Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal...
management methodology Client Portfolio Management End of End owner of key accounts from IT Service delivery perspective IT... Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal...
Client: Insurance / IT Solutions Location: BGC, Taguig Work Setup: Hybrid What you'll be doing: You'll directly manage...
: oEnsure high standards of customer service are maintained, focusing on client satisfaction. oCommunicate regularly...
Qualifications: 5+ years in a client-interfacing, high-volume support environment as a Service Desk/Systems..., calm manner ensuring excellent Client support. Excellent communications skills both verbal and written, ability...
with other organizations. Support worker communication with the management team. Client Relationship Management Service Level Agreement (SLA...
(QA) on data analysis performed by other groups as needed Client management & governance where Data analytics & Reporting...
on all contracts / SLAs / BOIs /SLA+ Accountable for key metrics on Cost to serve, Automation Take out, Agile and Client Innovation...
at a client or within Accenture Requires analysis and solving of complex problems Power to influence or complete assignments...
. Build client relationships in collaboration with the Client Account Leadership team. Lead the service delivery strategy... across one or more client portfolios. Address performance issues and implement continuous improvement plans to achieve project targets and SLA...
, and committed to providing exceptional services to clients across industries. The Opportunity: Are you a results-driven... impactful contracts to secure partnerships. Market Expansion: Increase market and brand visibility by expanding the client base...
with new and existing customers by being attentive to their immediate needs, proposing enhancements to products and/or services... an impact? Empower Client Success: Partner strategically with clients to maximize NICE solutions, ensuring alignment...
Job Description: Our client - engages in international air and sea freight forwarding services based in Paranaque... sales revenues from various services offered by the company and affiliate companies for prospective customers...
career, building relationships, and working with a team of client professionals. We hire candidates without any BPO...: Opportunity to gain experience in different channels or services in the BPO Industry (Voice, Chat, Email, back office) Internal...
FDS. Portfolio Services is an integrated suite of client services that ensures consistent, accurate and timely nightly... processing of portfolio and security level returns and analytics. The Portfolio Services Reconciliation Team conducts daily...
and our strengths in handling complex cross-border work. It’s not just about our global network of offices and shared services centers... law around the world. Our team comprises of three functions: Business Services – who maintain, develop and support...
Required: Bachelor's Degree in any relevant course Demonstrated experience in Administration and Client Services for at least 3 years... administrative and operational support to Accounts Services Leadership as needed Assist in identifying and managing Brokers need...