opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure.... We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many...
in a BPO contact center environment 2-3 years as Asst Manager or Manager experience is a must. Must have experience handling... metrics Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency...
through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center... journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT...
duties as deemed necessary by the Team Lead or Management. Aligns risk and control processes into day to day... with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront...
playbooks Responsible for possible escalations of problematic contractual matters to Team Lead Overseeing legal content...As part of a team of Contract Specialists, you will work through the phases of preparation and negotiation of contracts...
, Philippines Operations, and other regional leaders to effectively lead a team of global employees. Develop and execute retention... strategies and team goals to improve product penetration rates within existing customer portfolio. Lead and partner...
, and prioritizing communications and soft skills opportunities that directly or indirectly affect performance of contact center...Description : SUMMARY The Communications Coach/Trainer Lead will be responsible for identifying, categorizing...
and collaborate with cross-functional teams to develop test strategies. Able to lead, mentor and guide a team of QA engineers..., prioritize and present test execution cycles to the delivery team. Works with minimal supervision and lead multiple tasks...
and lead the execution of key objectives and priorities for internal as well as external stakeholders. Align your team to key...Title: Workday Integration Manager based in Deloitte Consulting Philippines Delivery Center Are you ready to unleash...
methodologies, and adult learning theories. You have knowledge of basic contact center KPIs. You have the ability to work...The role of the Training Facilitator is to instil a high level of customer care standards within our team, with the aim...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...! Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact...
This position is part of Chevron's Global Shared Services (GSS) Category Management and Contracting (CMC) team... with guidance from subject matter expert Lead/support negotiations with suppliers; Responsible for delivering documented savings...
in a BPO contact center environment 2-3 years as Asst Manager or Manager experience is a must. Must have experience handling... metrics Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency...
such as SaaS, telecommunications, contact center software, telephony ACD administration, SIP, VOIP, computer networking, scripting... contact center business and general market trends. Superior analytical and problem-solving skills in managing diverse...
with the help of the Contract Center playbooks Responsible for possible escalations of problematic contractual matters to Team...Senior Contract Specialist As part of a team of Contract Specialists, you will work through the phases of preparation...
in a BPO contact center environment 2-3 years as Asst Manager or Manager experience is a must. Must have experience handling..., review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency...
on AI-driven solutions across various fields like contact center optimization, translation services, gaming, and data analytics... of AI driven marketing initiatives Global Marketing Leadership: Build and lead a world-class, AI-savvy marketing team that can...
with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered.... We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many...
, chat, team messaging, contact center and enterprise-class API solutions powered by one global cloud communications platform... types and escalate to Team Lead. Document resolutions in service desk knowledge base. Follow established IT policies...
opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure... responsibility is to lead, engage, coach and support a team of Customer Success Specialists that respond to customer inquiries...