by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including.... Job Description Achieving our customer success ambition is fundamentally based on the excellence of the solutions we deliver. We have a huge...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
include: To be the world's preeminent investment bank - trusted advisor, financier and risk manager for our clients... and escalation of potential AML / CTF risks by ensuring KYC information is adequately obtained and validated. The team enables...
technical issues for their customers. You will partner with the Technical Account Manager to effectively become a virtual part... of their customers’ teams. You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
of services across our organization. You will report to the Manager, of Command Center Operations. We are primarily..., incidents, and performance metrics 24/7, ensuring timely resolution and escalation as necessary. Serve as the first point...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management... Operations Manager or Senior Network Operations Team Leader. Who you are Follows the network operations processes to deliver...
, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process... requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
/analytical troubleshooting Escalation/Elevation: * Escalate within organization/customer peer in case of resolution delay... with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3...
, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process... requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
OPPORTUNITY OVERVIEW is looking for an experienced Technical Customer Success Manager to lead our team of Technical... the needs of a broad customer base. As a manager, you will be responsible for shaping and implementing strategies...
as product feature evolution. This includes providing de-escalation support, solution guidance for escalated situations.... You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer ‘s success is maintained. This position...
projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation... or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2...
, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process... requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager...