, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
are accurately completed within SLAs. Manage escalation of critical customer issues. Serve as Incident Manager for Major Incidents... operations team reporting to Shift Manager. Job Responsibilities: Lead a daily support team shift as a key member of the...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
technical issues for their customers. You will partner with the Technical Account Manager to effectively become a virtual part... of their customers' teams. You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process... requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager...
. Good Team player. Take up cross competency work and contribute to COE activities. Escalation/Risk management. Position... of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC,LSMW etc. Managed Services- Application evaluation...
. Good Team player. Take up cross competency work and contribute to COE activities. Escalation/Risk management. Position... of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC,LSMW etc. Managed Services- Application evaluation...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
customer on HW issues. Own and lead escalation paths of all HW deliverables and issues. Create and manage HW... achievement plan. Coordinate with Engineering Project Manager. Drive HW KPI's to meet HW Factory MOS targets. Support...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...