, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
. Escalation/Elevation/Routing of tickets: * Escalate within organization/customer peer in case of resolution delay. Understand...) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets...
technical issues for their customers. You will partner with the Technical Account Manager to effectively become a virtual part... of their customers' teams. You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process... requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager...
. Good Team player. Take up cross competency work and contribute to COE activities. Escalation/Risk management. Position... of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC,LSMW etc. Managed Services- Application evaluation...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
. Good Team player. Take up cross competency work and contribute to COE activities. Escalation/Risk management. Position... of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC,LSMW etc. Managed Services- Application evaluation...
customer on HW issues. Own and lead escalation paths of all HW deliverables and issues. Create and manage HW... achievement plan. Coordinate with Engineering Project Manager. Drive HW KPI's to meet HW Factory MOS targets. Support...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process... requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no.../ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off...
Manager Global Customer Care Center BNA, who will agree expectations, offer guidance as necessary and provide framework..., and customer facing communication. Good sense of end-user satisfaction. Perform other tasks as assigned by the manager...
projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation... or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2...
Manager Global Customer Care Center BNA, who will agree expectations, offer guidance as necessary and provide framework..., and customer facing communication. Good sense of end-user satisfaction. Perform other tasks as assigned by the manager...
, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process... requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager...
vendors - During implementation activity and day after support. Escalation point for network implementation issues - Telco... Certification is desired Customer Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues...