cases are addressed promptly, driving resolution while improving customer satisfaction and maintaining service-level...: Strong organizational and multitasking abilities. A customer-focused mindset with a passion for delivering excellent service...
outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer...The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer...
Job Description: We are seeking a customer-focused and tech-savvy Technical Support Representative to join our team.... The ideal candidate will assist customers with technical issues, provide exceptional service, and ensure a seamless...
promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs). The... point for managing and resolving escalated customer issues. This individual will ensure high-priority cases are addressed...
to identify patterns and trends, advanced analytics, insight generation and reporting, pricing analysis, customer/competitor... with regular reporting and updates to various business stakeholders. Create/maintain a methodology to centralize customer VOC...
a plus; personal banking or mobile banking experience preferred. Customer service oriented; advocates on behalf of our clients... to work on a Hybrid Setup (2x a week onsite) Preferably with experience in IT Service Desk or Technical support, handling...
customer information regarding current status, payment expectations, notes of conversations and other relevant information... This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It's a fast...
to identify patterns and trends, advanced analytics, insight generation and reporting, pricing analysis, customer/competitor... with regular reporting and updates to various business stakeholders. Create/maintain a methodology to centralize customer VOC...
Service Desk members Directs teams to resolve business problems that affect multiple functions of users Responsible... for ensuring that the Service Desk SLA consistently meets or exceeds required passing score Accountable for service or process...
Qualifications: 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service... Responsibilities: Perform research on various computer systems and document customer information regarding current status, payment...
area of responsibility and to do actions such as business development and improve customer satisfaction. The role... Executing the company's value proposition to create new account opportunities. Effectively sharing product/s and service...
: 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using... on various computer systems and document customer information regarding current status, payment expectations, notes...
us help the millions of people we serve each day. Primary Responsibilities: Provides leadership and guidance to the Service... that the Service Desk SLA consistently meets or exceeds required passing score Accountable for service or process decisions...
of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers... and document customer information regarding current status, payment expectations, notes of conversations and other relevant...
Service Desk members Directs teams to resolve business problems that affect multiple functions of users Responsible... for ensuring that the Service Desk SLA consistently meets or exceeds required passing score Accountable for service or process...
Responsibilities: Oversee the daily operations of the support team, ensuring high levels of customer service and responsiveness...) for customer service teams....
Previous experience in a customer service or technical support role is preferred. Basic understanding of computer systems...
, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional... customer care Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening...
, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional... customer care Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening...
and career development. - Training and support to enhance technical and customer service skills. - Work in a dynamic... Administrative Tasks Monitoring user/customer requests Connectwise Automate and shared inbox email Assistance with department...