Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance & Investments... of highly motivated and experienced professionals committed to customer delight. Our customers include Business Units...
of our Support Teams and the wider Customer Experience function through the implementation and ownership of customer focused... Customer Experience team through accurate reporting and change management, with a customer centric lens on all of the work...
to provide excellent customer service and support. 6. Stay informed about market trends, competition, and customer preferences.... Coordinate and provide ongoing sales and technical training to the reservation department, ensuring outstanding customer service...
Experience With at least 3 years' experience in people management and/or sales/ customer service experience Training... (MUST training only) Product Knowledge PLDT Network Overview Systems Training: 1. Kenan 2. Clarity 3. CSP Agent Portal...
Services Customer Service and Sales industry Demonstrated understanding of call center/customer service environment and a good... knowledge of customer service and sales operations. Previous experience in handling appoinment setting and lead generation...
as well as identify gaps in the process. Work with the TQA Team and Team Leaders to win awards for Customer Service... 100% competency as a Customer Care Agent, have a thorough understanding of customers needs and product knowledge...
in the BPO/shared services industry, specializing in training soft skills, effective communication, customer service... effectively. Planning, Organizing, and Administrative Skills: Perform administrative tasks such as attendance tracking, agent...
in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs... this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements...
receipt of data from Team Managers Manage ad-hoc real time reporting requirement deliverables via service Ensure Customer... Technohub, Quezon City Job Summary: Monitor real time agent adherence and escalate to proper channels Monitor agent...
and processing, with good communications skills, is technology-savvy and displays high customer service through on-time response... department budget. Ensure the timely completion of tasks to avoid unnecessary overtime work. Customer Focus Establishes...
in coaching or leadership Minimum 1 year customer support or service experience for B2B roles required, 6 months customer support... Demonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service Demonstrate...