escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders... procurement to resolve queries with problematic service providers mainly for incorrect destinations. 2.Financial aspects...
and processes with the objective of creating a unique customer service experience; Identify trends and implement long term...; Serve as a liaison for vendor management & 3rd party management; Obtain stakeholder buy-in when delivering new solutions...
escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders... procurement to resolve queries with problematic service providers mainly for incorrect destinations. 2.Financial aspects...
liaison and communication to assist and resolve the clients IT system requirements within the agreed SLA’s Provide customer... service and manage accounts to retain a long term business partnership You must provide high level of product knowledge...
escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders... procurement to resolve queries with problematic service providers mainly for incorrect destinations. 2.Financial aspects...
Competencies Ability to handle and manage stress Excellent interpersonal skills Customer service skills Problem Solving Skills... as the liaison between client and managers Plans, organises and leads work of self and subordinates Improves margins...
in bad customer service and follow this through so that it does not happen again. · Discuss and correct issues with service issues..., operational and customer service issues. · To pick up and investigate exceptions on pricing and GP%. · Correct rep's behaviors...
. This role requires a deep understanding of customer service excellence, strong communication skills, and the... service offerings. Qualifications: Experience: Proven experience in a relationship management, customer service...
meetings Development Project meetings Service Provider liaison meetings Internal and external training courses & seminars... Services support to all external customers and service Providers in respect of; Effective and timeous liaison with clients...
in bad customer service and follow this through so that it does not happen again. · Discuss and correct issues with service issues..., operational and customer service issues. · To pick up and investigate exceptions on pricing and GP%. · Correct rep’s behaviors...
. With a strong customer base in the telecom sector, the company also supports industries such as mining, agriculture, construction, film... service. Management of debtors within acceptable trading terms (no later than 45 days) and work with debtors to reduce...
actions required to achieve, improve, or maintain the agreed infrastructure service levels within budget, time and quality... that monitoring, measurement, reporting and evaluation of the Service Level Agreement KPIs are done to achieve value for money. The...
requires a deep understanding of customer service excellence, strong communication skills, and the ability to anticipate... service offerings. Qualifications: Experience: Proven experience in a relationship management, customer service...
. With a strong customer base in the telecom sector, the company also supports industries such as mining, , construction, film, and . As the... and distribution of invoices for goods and services rendered no later than 5 working days from the date of providing service...
clients' IT system requirements within the agreed SLAs. Provide customer service and manage the account to retain a long term...: Provide telephone, face to face and online support to the client. Client liaison and communication to assist and resolve the...
following key areas, client liaison, HR /IR matters, expenses control, Investigations and to ensure the posting of Security..., and client liaison skills are required. Strong leadership and organisational skills as well as good interpersonal...
and the Client when attending meetings - act as liaison with both parties. Attend regular monthly product presentations.... Be actively involved in formulation of and rolling out customer retention strategies. Analyse customer behaviour and feedback...
within the agreed SLAs. Provide customer service and manage the account to retain a long term business partnership... and online support to the client. Client liaison and communication to assist and resolve the clients' IT system requirements...
. With a strong customer base in the telecom sector, the company also supports industries such as mining, agriculture, construction, film... service. Management of debtors within acceptable trading terms (no later than 45 days) and work with debtors to reduce...
following key areas, client liaison, HR /IR matters, expenses control, Investigations and to ensure the posting of Security..., and client liaison skills are required. Strong leadership and organisational skills as well as good interpersonal...