Job Description: CSR is primarily responsible for providing customer service support according to the scope of work... and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer...
and logistics systems. Minimum of 2 years of experience in customer service or technical support, preferably in a BPO setting... operating procedures to meet client needs. Accurately enter customer orders into the order fulfillment management system...
. Qualifications and Skills: At least 2 years of experience in a customer service role or call center environment is preferred... effectively. Familiarity with CRM software and customer service platforms is a plus. Show more Show less...
objectives and duties: 1. Call Handling. Resolves product or service problems by accurately understanding the customer's issue...'s issue Provide exceptional customer service experience 2. Complete Documentation Create or update customer information...
customer attendance and participation. Your consultative approach and ability to engage customers in meaningful conversations... communicating the value of the client's market platforms and live events. Customer Engagement: Establish rapport with clients...
Required Customer Service Orientation Listening Skills Problem-Solving Skills Effective Communication Teamwork and Collaboration... Objectives: 1. Call handling Answers calls to address customer concerns Adheres to proper procedures in dealing...
We are hiring for Healthcare Customer Service Representatives for BGC! What will you do in this role... You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them...
We are hiring for Healthcare Customer Service Representatives for BGC! What will you do in this role... You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them...
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting... by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing...
channel to provide: Accurate information about plans and services Assist in activating or cancelling their service Help... details. Promote and educate customers about self-service options. 2. Record details of customers concern or inquiries and act...
and queries. Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the... same done through his supervisor. Ensure accurate documentation of customer profiles/reservations. Handle customer...
of customer interactions and transactions across customer service platforms Track, measure, and analyze customer interactions... to deliver exceptional customer service. Consistently meet or exceed customer satisfaction goals and performance metrics...
technical issues, including home appliances and home service set up Guide customers through step-by-step solutions, ensuring... issue resolution and customer satisfaction. Escalate complex technical issues to higher-level support or specialized teams...
, accurate, and friendly customer service, ensuring that customers feel supported and valued. Engage in active listening... What You’ll Bring Has prior experience with telephone-based customer service (preferred) Passionate about delivering excellent...
from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond...'s products and services. Analyze customer service needs for communication to service and technical departments, when applicable...
Handle and carefully respond to all customer inquiries via inbound calls and email Provide excellent customer service... through active listening Work with confidential customer information in a secure manner Aim to resolve issues on the first...
Rate: $6/hour Set-up: Remote Qualifications: Strong customer service knowledge with advanced English and Spanish... and payments, ensuring a smooth customer experience Support customers and suppliers during transfers, resolving any issues...
phone, email, live chat, or social media platforms. Resolve product or service issues by clarifying the customer&aposs... of college/undergraduate studies, or holds a vocational/associate degree Must have 1 year of BPO/Customer Service Voice...
efficiency of the delivery and customer service process. Ensure customer satisfaction and provide professional customer support... skills. Experience working with customer service/support. Comfortable using computers. Bacheloru0027s degree or higher...
and stakeholders. A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing... tasks, customer-related duties, and creating and sending invoices. Requirements We are seeking candidates with highly...