in a clear and succinct manner. Customer Service Focus: Ability to provide service excellence to internal and/or external... services for Class 1 Railroads, Regional Short Lines, Transit Systems, State DOT's, as well as Railroad Suppliers, Contractors...
customer service approaches and techniques by modeling excellentcustomer service (for example, tour to teach); ensuring..., fair, and transparent. Service to the Customer/Member: Delivers results while putting the customer first; considers...