escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders to maximum... procurement to resolve queries with problematic service providers mainly for incorrect destinations. 2.Financial aspects...
that resonates with clients Customer Centricity Coordinates contact with Business Partners as needed to assist with support... Partners Work with customers and Business Partners to execute consistent service processes throughout the organization...
within the correct time frames Provide personalised customer service by responding to the needs of the client Ensure... External – Service Providers and Insurance Companies Internal – Customer Service, Contact Centre, Finance, Procurement, HR...
Job Discription: Firstgroup is customer led and service driven. A Key Account Manager is responsible for managing key... | Protocols | Service Levels) & Finance (Processes|Requirements) Ensure Compliance and Understanding of client portfolio...
of improvement. Make recommendations to management on process improvements. Serve as a subject matter expert on customer service...Customer Communication Conduct outbound calls and respond to customer requests within the determined SLA Achieve the...
of heavy commercial vehicles and customer service excellence. Monitor and evaluate team performance, providing constructive... data. Provide meaningful HCV data to others in the organization to aid customer service and cost improvements. Set...
performance. RESPONSIBILITIES API Incident Management and Resolution Monitor and respond to API-related incidents, service... solutions to restore service availability Escalate complex or unresolved issues to senior support staff or development teams...
escalations from both the client and service providers. Monitor cases and the workflow of agents and team leaders to maximum... procurement to resolve queries with problematic service providers mainly for incorrect destinations. 2.Financial aspects...
, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders... measurable business outcomes and enhances customer satisfaction BEHAVIOUAL COMPETENCIES Business Insight Ensures...
accountability from premium customer service. Monthy Reports Always verify accuracy of reports to key clients. Provide... Customer service Minimum education: Matric - ideal Technical (systems) knowledge required: Microsoft suite – advanced...
MAIN RESPONSIBILITIES: Firstgroup is customer led and service driven. A Key Account Manager is responsible... | Protocols | Service Levels) & Finance (Processes|Requirements) Ensure Compliance and Understanding of client portfolio...
performance targets. Monitoring attendance and punctuality daily Reviewing and analysing Agent output Customer service strategy... to take escalations and think creatively to keep customer satisfaction at heart. Responsibilities: Running and managing the call...
Key Performance Area: 1. Ensure good customer service Welcoming clients. Cooking Cleaning Ensure... / hospitality industry. Cleaning experience Positive reference of a pleasant demeanour and high energy. Customer Service Basic...
and identify opportunities for improvement Assist Crisis Management / Incident Management teams during service disruption events... good self-motivation to ensure progress on projects and activities BEHAVIOURAL COMPETENCIES Tech Savvy Customer...
and practice Customer and Personal Service Clerical and administrative procedures Be professional at all times with prospects...
customer service at all customer interfaces. Supplier and Customer queries to be actioned immediately to ensure... Matric, 2 years Experience Customer Service Microsoft (all suites)...
and ensuring service delivery in accordance to defined SLA’s/KPIs. Primarily responsible to standardize, automate, and optimize... Customer Focus Instills Trust Cultivates Innovation Collaborates Situational Adaptability Business Insight Manages...
, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence... metrics and key performance indicators (KPIs) to ensure service level agreements (SLAs) are met Implement and optimize call...
matter expertise for key BI core functions. Manages and plans for service demand forecasts. Evaluates internal and external... to understand a customer's business needs and translate needs into IT specific requirements. Anticipates, identifies and defines...
MAIN RESPONSIBILITIES: Firstgroup is customer led and service driven. A Key Account Manager is responsible... | Protocols | Service Levels) & Finance (Processes|Requirements) Ensure Compliance and Understanding of client portfolio...