. This role will provide technical support and guidance to staff and maintain a well-functioning OnBase database system to support... are met and completed. The person in this role will train staff and monitor and resolve questions or issues submitted to our electronic...
Level Agreement (SLA) monitoring, reporting and achievement of Helpdesk objectives, and have a firm grasp and understanding..., and need-to-know, and are aware of their security responsibilities before granting access to classified networks. Helpdesk...
responsibilities are to provide AV support for conference rooms, respond to and troubleshoot helpdesk tickets, assist with deskside... Helpdesk ticketing platform (ServiceNow) Deliver white glove service including scheduling appointments with end-users to meet...