inquiries in a timely, accurate, and effective manner for an assigned case load. This role is also responsible for documenting.... Serves as the subject matter expert for leave of absence in alignment and under the direction of the Manager, Leave...
to document and route support case to the appropriate group(s) who can assist in resolving the issue. · Expect a case load... background in Computer Science or IT related field, or equivalent professional experience · 3+ months of previous Helpdesk...
. Develop training materials, encompassing presentations, comprehensive documentation, real-world case studies, and engaging... remain at the forefront of the field. Maintain an organized repository of training records, participant progress tracking...