. Management of and timely response to web help desk tickets (expectation is a ticket is responded to within 24 hours of receipt... provides on-site and remote support to clients within governments, healthcare, financial services, transportation...
or policy help desk, tracking and resolving cybersecurity policy-related questions. Conduct internal and external policy... research to support help desk policy inquiries using various sources and approved documentation. Review, interpret, create...
features and workflows for new features; make design decisions Resolve advanced and complex integration JIRA and Help-Desk... tickets Collaborate with the Help Desk/Product teams as applicable Ensure timelines and deliverables are realistic...
Management tools desirable Help Desk Institute certifications [Customer Service Representative (CSR), Support Center Analyst... Desk, the Technical Support Specialist is responsible for delivering first-line technical support to all internal clients...
Works with level 1 Help Desk and level 2 support staff to coordinate documentation and resolution of issues or requests... Meets department Service Levels 2. 4 Able to identify when to escalate issues to level 2 Epic analyst 3. Communication 3. 1...
Epic analyst 3. Communication 3. 1 Works with level 1 Help Desk and level 2 support staff to coordinate documentation... Record (EMR). Experienced in supporting various clinical end users (Physicians, Nursing, Ancillaries and Remote Sites...
for testing, implementation, and maintenance of roles across SAP applications. Work with end-users and the Help Desk.... Escalate issues to IT Management team and BASIS administrator in a timely manner Provide IT help desk support including...
of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs... approach with interactions and in training activities Work with Learning Program Analyst to define and execute key learning...
and both local and remote developers, analysts, and project managers from partnering teams Work on the full life cycle of a product... to meet Business needs and solve challenging technical problems Collaborate with the Quality Analyst team on test automation...
, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve... languages. Position Summary As the Information Governance (IG) Compliance Audit Steward, you will help with the execution...