workarounds and permanent fixes are documented and communicated to Help Desk Specialists. Escalates issues to Tier 2 support when.... Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network. Triage Tier 2...
. The help desk also provides vetting and approval and offers ongoing support for the Medicare Provider community... in tracking help desk calls pertaining to application, networking, and systems problems and issues. - Promote a high level...