We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support... solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT...
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support... solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions...
Essential Functions Organizes IT support requests and works to resolve issues and answer questions for the end-user.... Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties and Responsibilities...
or Equivalent Experience 4 Years’ experience as a Tier 1 Service desk engineer. Experience with an ITIL ticketing system.... Receiving Tier 1 escalations. Escalate to assigned Service Desk Supervisor as required. Follow incidents through to resolution...