Description & Requirements The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Communications team. Work with end users as Deloitte's top tier of support for email and Active Directory issues. Work with vendors... requests reported in Service Desk and creating and resolving problem tickets for chronic service issues. Participate in after...
and stakeholders as required. Act as the liaison between on-site operations and the remote IT support team in India. Communicate... to facilitate remote troubleshooting and support. Works closely with the remote service desk team to resolve technical issues...