and maintaining operational & knowledge management documentation in the Help Desk Tier 1 document management system. Responding.... Providing knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Knowledge Centered Support (KCS...
to users in accessing and using IT systems - Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification... and pushing the boundaries of technology to help our customer achieve its mission. #RMSC6ISR Why Join Us: Your Health...
, Mesa, AZ 85201 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected... days after hire date, second $250.00 payment 6 months after hire date and third $500 payment 1 year after hire...
applications/modules when an issue is escalated to the help desk. Provides technical support via phone, electronic communication... for informed decision making. The Lead Epic Applications Analyst will also perform other duties as assigned. **Remote...
and stakeholders as required. Act as the liaison between on-site operations and the remote IT support team in India. Communicate... to facilitate remote troubleshooting and support. Works closely with the remote service desk team to resolve technical issues...
Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems - Provide assistance to users in accessing... for all of the client/server/storage/network devices, mobile devices, etc. -Provide Tier 1 (Help Desk) and Tier 2 (Escalation...
and performance. Provide support for implementation, troubleshooting and maintenance of IT systems. Provide Tier 1 (Help Desk... of IT systems. Provide assistance to users in accessing and using IT systems. Provide Tier 1 (Help Desk) and Tier 2...
and appreciated, we promise! So, you want to work from home? Let's be honest, remote work is not always all it's cut out... and customer site Work Setting: In person, 80% onsite at NAVWAR in San Diego, CA Salary Range: $140,000-$180,000 Openings: 1...
problem recognition, research, isolation, resolution, and follow-up steps. 3. Supervises operation of help desk and serves... and will need to be comfortable with getting around DC. Complete Description: Responsibilities: 1. Provides support for the...
is for a Tier 1 support technician. However, almost all of our current Tier 2 and 3 technicians started in Tier 1 so... OR Minimum 2 years of technical and customer service experience (call center customer service experience, technical help desk...
is for a Tier 1 support technician. However, almost all of our current Tier 2 and 3 technicians started in Tier 1 so... experience (call center customer service experience, technical help desk, or desk-side support experience preferred...
, Reset, Remote Wiping) Responsibilities: Assist the team with taking help desk calls, emails, and support to team... information that can be handed off to the agency Tier III team • Perform help desk support for a variety of office automation...
. At least 1 year in a help desk support role. 1-2 years preferred. Demonstrates excellent verbal communication and writing... and knowledgeable assistance with questions. Phone support provides 1st level support for the Help Desk including research...
and stakeholders as required. Act as the liaison between on-site operations and the remote IT support team in India. Communicate... to facilitate remote troubleshooting and support. Works closely with the remote service desk team to resolve technical issues...