We are looking for an IT Service Desk Manager to lead our IT Service Desk, ensuring that SLAs are met, customer satisfaction remains high..., and the service desk operates efficiently. The successful candidate will bring ideas and energy to help shape the IT support...
For our customers, William Hill is more than a betting shop. It's a home from home. A place where you can meet friends... a desk-based role, you'll be on the shop floor, engaging with our customers and ensuring the best experience by: Leading...
change requests. Analyse any incidents reported via the Service Desk or in-flight project issues to establish the root... Solutions Team, reporting into the Data Solutions Analyst Manager. This is a key role within the team...
- Participate in data meetings with customers and also provide training and functionality to the service desk. Communication... on any perceived issues. Knowledge base - Ensure that the Data dictionary by customer is kept updated and shared with the service desk...