procedures, systems, and applications. Become a subject matter expert in various support areas. Maintain knowledge base... Proven communication, interpersonal, organizational, and planning skills. Knowledge of ITIL and ITSM Principles. Prior...
procedures, systems, and applications. Become a subject matter expert in various support areas. Maintain knowledge base... Proven communication, interpersonal, organizational, and planning skills. Knowledge of ITIL and ITSM Principles. Prior...
and recommends upgrades or improvements to end user hardware and software. Recognized subject matter expert in job area typically... a Level 3 EUC and support subject matter expert, driving all aging tickets and customer service issues in area to completion...