setting. ITIL 4 Foundation Certification (required or ability to obtain) Demonstrated proficiency using the ServiceNow ITSM... and performance of agents using ServiceNow dashboarding and monitoring Driving continuous improvement initiatives in line...
Demonstrated proficiency using the ServiceNow ITSM platform Demonstarted proficiency with the Avaya ACD and CMS Demonstrated... Service Management (ITSM), with a track record of implementing service improvements and optimizing service desk performance...