a highly motivated and customer-focused Service Desk Associate to join our growing team. In this role, you will be responsible...Company overview: Is a Denver-based IT support company offering comprehensive services to optimize and secure...
Key Responsibilities: Provide technical support to fulfill Service Level Agreement of tickets assigned. Perform remote... IT Service Desk Accomplish daily status updates of all pending end-user. Accept and handle end-user complaints...
Description The Role Manage escalated tickets from Service Desk L1 and other support group. Performs advance... to knowledge documentation creation/approval. Qualifications The Requirements At least 3 years of Service Desk L1 experience or IT...
by handling incidents and service requests that have been escalated by L1 and L2 Service Desk engineers. The role is the second... as the ability to be a key contact and escalation point for the L1 and L2 Service Desk engineers, customers technical teams...
(L1+L2 Team) 5+ years of experience in Customer service 3+ years of experience in installation and troubleshooting... of Service Desk delivery which includes incident and service request management Monitors reports, service delivery metrics...
until incident closure Coordinate incident investigations, escalating issues to L1, L2, and L3 support teams as necessary SLA...Job Description: The Helpdesk Team Lead is responsible for leading, mentoring, and managing a team of service desk...