be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention and uncovering and closing...-term retention Use influence with key stakeholders to drive usage and adoption, ensuring customer health and full product...
manage campaign delivery alongside marketing operations and other internal teams. Client retention is key; managing the... management skills B2B marketing experience is a huge bonus Highly organised and customer-focused, curious and innovative...
forecasting of customer retention across all segments and align Customer Success, Sales, Finance, and Executive leadership... with Sales, Marketing, Product, and Support teams to ensure a seamless customer experience and share feedback from the Customer...
, providing actionable insights to drive outcomes. Own and execute the forecasting of customer retention across all segments... and align Customer Success, Sales, Finance, and Executive leadership to risks and trends to retain and grow our customer base...
strategies to deliver seamless customer experiences from acquisition through to long-term retention. Escalation & Advocacy..., and Marketing to ensure a seamless customer experience across all touchpoints. Client Advocacy & Success: Ensure high customer...
for driving sustainable, long-term customer value and measured on your team's Net Revenue Retention and customer satisfaction... of direct reports of Customer Success Managers. Own Net Revenue Retention (NRR), Net Upgrade (NU) goals, and Gross Churn rates...
The Customer Success Manager (CSM) performs a key role in driving the health, retention, and growth of Retail clients...– measured by various indicators of customer health including NPS (Net promoter Score) and by the Gross Renewal Rate (GRR...
. We're seeking a dynamic and experienced Senior Account Executive to join our team and help us expand our Enterprise customer... Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels...
, and customer analytics strategies. Strong commercial acumen—deep understanding of SaaS business models, including ARR, retention... with C-suite executives and senior leaders, helping refine our commercial strategy, revenue performance metrics, and customer...
metrics, and customer insights. While this is a leadership role, we're a fast-moving company, and sometimes you'll need... analytics challenge. You'll lead and mentor teams across key analytics functions such as Product, Marketing, Commercial...
with our audience, driving customer engagement, acquisition, and retention. Collaborate with internal subject matter experts... to our target audience. You'll collaborate closely with cross-functional teams, including product marketing, digital, sales...
entire customer life cycle Fully accountable for the net revenue target attainment, retention of existing clients... Execute on contracted activities with client, eg marketing plans, business development Optimise customer performance...
entire customer life cycle Fully accountable for the net revenue target attainment, retention of existing clients... Execute on contracted activities with client, eg marketing plans, business development Optimise customer performance...
Role Profile: Responsible for creating and developing the brand’s CRM, online retention, and customer communications..., developing, and mining the customer database to provide insight into customer behaviour and improve marketing performance...
retention, loyalty, and rewards proposition, leveraging customer insights, behavioral data, and market trends to drive increased... in loyalty and retention across the broader Product team. Drive stakeholder alignment, including influencing executive...
trading, execution, compliance and IBOR systems and owning the ongoing technical relationship throughout the customer... an integrated view of the overall FactSet offering Providing guidance on workflow implementation/revenue retention efforts...
team, this role will work cross functionally with leaders in Customer Success, Sales, Support, Product, and Marketing... growth while contributing to Hootsuite's overall customer retention and growth targets; monitor customer CSAT, onboarding...
experience, contributing to customer retention and expansion of the full product portfolio. Collaborate closely with customers... to develop and execute impactful product marketing campaigns and develop our customer solution portfolio. Contribute to the...
Responsibilities: Portfolio Management: Responsible for managing EMEA portfolio customer risk, adoption, retention, and expansion... on cybersecurity best practices and industry trends. Develop and implement strategies to improve customer retention and reduce churn...
customer retention strategy and customer engagement programmes and forums working with key internal stakeholders Lead... and retention programme across LPE customer base, segmented for customer type New customer digital acquisition strategy...