responsibility for the coverage of Patient/Family Relations Office phone, pager, and email during operational hours. Responds... Counsel, and others as necessary regarding terminations of patient care. Patient/Family Relations Program Assists...
research. Compiles findings. 5. Communicates findings back to patient/family. Develops response letters to complaints... up as required by the DPH and CMS. 8. Helps prepare reports on Patient Relations activity for internal quality...