Ivyhill has an immediate need for Quality Assurance (QA) Specialist II for its project located in Bethesda, MD. The... qualified candidate will perform QA tasks in call center environment to ensure our customer meets specific thresholds...
of quality performance statistics to Team Leads and Leadership. Assist QA Specialist II as needed summarizing Agent’s individual... performance trends and reporting results to Leadership upon request. Assist with staff training. Assist the QA Specialist II...