complex customer service environment, with specialization in the areas of operations, quality assurance, data analytics... and implementing successful quality programs in the BPO setting....
complex customer service environment, with specialization in the areas of operations, quality assurance, data analytics... and implementing successful quality programs in the BPO setting....
such as Articulate and Captivate. Quality Management: Oversee the quality assurance processes for all campaigns, ensuring compliance... and quality initiatives with business objectives. Project Management: Oversee and manage training and quality assurance projects...
resolution process Ensure Process documentation and sign off as per ISO standards and WNS Quality Assurance Playbook Responsible...Qualifications 5 years BPO experience At least 2 years working with Quality Other Details Primary Duties...
to your staff, provide support and/or updates to your Manager and/or Partners and assist in administrative activities (e.g., talent... and quality initiatives, and operations) which aim to reinforce the practice. The opportunity We are looking for exceptional...
of the Brand and Experiences team, you will coordinate with consistent, high-quality services to key stakeholders.... Experience in project coordination with strong organizational skills, would be required to support an onshore manager...
SGV Technology Assurance In the ever-evolving landscape of technology, the role of Technology Assurance..., and assurance professionals must adapt quickly. By blending technical acumen with risk management, Technology Assurance...
and Manager of Financial Assurance & Compliance. The position provides a unique combination of both the SOX compliance and SOX... conditions within which people can thrive! We are seeking a Financial Assurance & Compliance Senior Analyst for the BAS...
leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust... Assurance - Core Staff EY Global Delivery Services (GDS) Assurance practice supports global EY client-serving teams...
of IT and Programme Assurance Internal Audit Plan under the direction of the Senior IA manager of the IT, Digital... assisting the Senior Internal Audit Manager - IT, Digital and Programme Assurance. You will also have the opportunity of leading...
a comprehensive quality control and assurance framework and providing staff with training and guidance to enhance process compliance..." from other departments that needs relevant services. ACCOUNTABILITIES AND RESPONSIBILITIES Quality Assurance: Review and verify...
Associate Manager. You will perform content moderation in all areas related to marketplace quality across all countries... degree in Business, Management, or any related courses Background on quality Assurance or Administrative experience...
Officer ensures the safety and quality assurance of the ship and its operation while also ensuring compliance with safety... toward your business success because your success is also our success. PSACC is Moving With You. About the Job The Safety and Quality...
office). Oversees a team of Quality Assurance Auditors for small to medium-sized programs to ensure tasks / responsibilities... Manager. Generates internal and external client reports on customer experience & quality data and analysis. Provides...
, company events, and kind of project needs that would require you to be at the office). Oversees a team of Quality Assurance... for improving the quality of service of Operations for the perusal of their immediate Manager. Generates internal and external...
of Quality Assurance Auditors for small to medium-sized programs to ensure tasks / responsibilities are carried-out effectively... of recommendations for improving the quality of service of Operations for the perusal of their immediate Manager. Generates internal...
of inbound and outbound calling. The Quality Manager will ensure all client operations meet service level agreements (SLAs... assurance methodologies to be integrated into the BPO's quality management framework. Software Integration Proposal...
and voice processes, including a mix of inbound and outbound calling. The Quality Manager will ensure all client operations meet... Document: A comprehensive document that outlines the latest industry standards, tools, and quality assurance methodologies...
a comprehensive quality control and assurance framework and providing staff with training and guidance to enhance process compliance...' from other departments that needs relevant services. Accountabilities & Functional Responsibilities Quality Assurance: Review and verify...
in Quality Assurance (QA testing, terminologies, methodologies, concepts) Experience working with SQL, Google Data Studio, Google... and Confluence Detail-oriented to identify test cases/scenarios Familiar with basic QA (quality assurance) terminologies and concepts...