Job Title: Assistant Manager - Quality Reports to: Manager - Quality Location : Alabang Work Mode : Onsite(Work... above policies and procedures 2. ORGANISATIONALCHART: VP - Head-Quality - Manager-Quality -- Assistant Manager-Quality - Sr...
(preferably in a BPO or similar environment) Minimum 3 years of experience as a Quality Assurance Manager Strong Knowledge... What is your mission? Responsible for the operational activities of the Quality Assurance Team and ensures the QA Officers/Specialists...
Date: ASAP About The Role As CS Quality Assurance (QA) Manager at PartnerHero, you report directly to the Head of Global Quality... when it comes to decision-making. As a Quality Manager, it is your ultimate goal to create a streamlined approach...
? Oversees the team responsible for Quality Assurance processes. Designs, sources and conducts necessary training and ongoing... quality issues. Develops, documents and communicates Quality Assurance standard operating procedures and non-conformities...
complex customer service environment, with specialization in the areas of operations, quality assurance, data analytics.... Coordinates action plan reviews. Partners with cross-functional groups to design/deliver technical training programs and monitors...
complex customer service environment, with specialization in the areas of operations, quality assurance, data analytics.... Coordinates action plan reviews. Partners with cross-functional groups to design/deliver technical training programs and monitors...
leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust... Assurance - Core Staff EY Global Delivery Services (GDS) Assurance practice supports global EY client-serving teams...
, statistics, pharmacovigilance, medical monitoring, electronic data capture as well as quality assurance and training. Powered... with the Direct Manager to define priorities and manage loads. Contributes to the management and development of procedures...
to training compliance and quality assurance by ensuring training is being delivered, assessed and data entered correctly... Manager Operational Training in conducting training evaluation and assurance activities, to support continuous improvement...
a comprehensive quality control and assurance framework and providing staff with training and guidance to enhance process compliance..." from other departments that needs relevant services. ACCOUNTABILITIES AND RESPONSIBILITIES Quality Assurance: Review and verify...
Associate Manager. You will perform content moderation in all areas related to marketplace quality across all countries... degree in Business, Management, or any related courses Background on quality Assurance or Administrative experience...
Officer ensures the safety and quality assurance of the ship and its operation while also ensuring compliance with safety... , providing training and collaborating with the management to enhance quality practices across the organization. Duties...
of inbound and outbound calling. The Quality Manager will ensure all client operations meet service level agreements (SLAs... and back-office processes. 4. Training Program for Quality Auditors: Responsibility: Develop and execute a comprehensive...
and voice processes, including a mix of inbound and outbound calling. The Quality Manager will ensure all client operations meet... for Quality Auditors: Responsibility: Develop and execute a comprehensive training program for Quality Auditors, covering...
a comprehensive quality control and assurance framework and providing staff with training and guidance to enhance process compliance...' from other departments that needs relevant services. Accountabilities & Functional Responsibilities Quality Assurance: Review and verify...
in this function with every role in the company, each position has a requirement for building quality into every output. The Technology... Quality Function is reserved for those positions where Quality is the primary objective of the work delivered. Technology...
of inbound and outbound calling. The Quality Manager will ensure all client operations meet service level agreements (SLAs... and back-office processes. 4. Training Program for Quality Auditors: Responsibility: Develop and execute a comprehensive...
and voice processes, including a mix of inbound and outbound calling. The Quality Manager will ensure all client operations meet... for Quality Auditors: Responsibility: Develop and execute a comprehensive training program for Quality Auditors, covering...
call resolution rates, Average handling time, Service level agreements, Quality assurance scores) at individual, team... performance, share best practices, and maintain team motivation. Quality Assurance and Process Improvement Quality Monitoring...
call resolution rates, Average handling time, Service level agreements, Quality assurance scores) at individual, team... performance, share best practices, and maintain team motivation. Quality Assurance and Process Improvement Quality Monitoring...