We are currently #hiring #growthfnhiring Know someone that might be interested * Role: Real Time Analyst - WFM... a voice LOB is preferred, Experience in forecasting and scheduling is a PLUS * *Responsibilities* * Responsible for real time...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... center enterprise. Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal... locations, lines of business and products. The analyst manages the performance of the call center according to any contractual...
Description We are seeking a highly analytical Real Time Analyst with 3-5 years of experience to join our team in the..., and call center operations. Responsibilities Monitor real-time service levels and adjust staffing as needed to ensure...
as a Subject Matter Expert (Subject Matter Expert) for Real Time Analyst functions Help develop Workforce Management staff in order... and challenges with Operations in executing real time action plans Function as 1st level of escalation on reporting inquiries...
. Assist in setting metrics and targets for service excellence. Scope Of Work Monitor agent status in real-time, ensuring... optimal staffing levels for inbound operations. Evaluate adherence and initiate immediate improvements. Conduct real-time...
operations in real-time. Ensure optimal staffing levels and adherence to schedules. Facilitate real-time discussions... experience as Realtime Analyst Preferably with background in Local Account Strong attention to detail and accuracy. Knowledge...
: to improve the financial wellbeing and sustainability of our millions of customers. About The Role As a Real Time Analyst..., must be open to adjust if needed What will your day look like As a Real Time Analyst, you will be accountable for: Managing real...
Real Time Analyst Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the... to their core software solutions. This is where you and your skills come in. We’re currently looking for a Real Time Analyst The...
in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs... against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Extend support: Make real-time call outs...
expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level... & Shrinkage and correlate with non-adherence at Consultant level Extend support: Make real-time call-outs on performance...
customer life cycle. Job Description: Leads in this role get to: - Be the expert: Monitor queues in real-time to identify... at Consultant level Extend support. - Make real-time call outs on performance and staffing level to floor supervisors...
expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level... & Shrinkage and correlate with non-adherence at Consultant level Extend support: Make real-time call-outs on performance...
expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level... & Shrinkage and correlate with non-adherence at Consultant level Extend support: Make real-time call-outs on performance...
Management Excellent skills in scheduling and real-time time management a must Detail oriented with ability to deliver project... recommendations for immediate changes * Staff the appropriate number of agents at the proper time based on recent/historical...
Management Excellent skills in scheduling and real-time time management a must Detail oriented with ability to deliver project... recommendations for immediate changes * Staff the appropriate number of agents at the proper time based on recent/historical...
Position Summary: Ensures passing service levels for each Operations account by engaging in real-time management of the... performance. Specific Responsibilities: Updates and processes data for real-time performance analysis. Obtains quantifiable...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...
. Monitor real-time ACD agent work state reports Responsible in calling out agents in non-adhering work states Monitor...