to form relationships to support account growth goals and support the technology needs of the customer. What You Will Need... teams in excess of 15 FTEs and remote teams Ability to assess, identify, hire, and retain current and emerging IT talent...
), Customs and Border Protection (CBP), U.S. Secret Service, the Federal Emergency Management Agency (FEMA), Immigration... and serves 13 discrete customer portfolios. Position Responsibilities Assisting with the development and administration...
Desk Manager will be responsible for leading a team of help desk professionals, ensuring exceptional customer service... to staff to enhance technical skills and customer service. Conduct performance reviews and offer feedback for continuous...
needs of the customer. More specifically you will: Manage multiple complex engagements within prescribed budgets... and capture strategies Proven ability to run capture on large deals, including capture manager roles Ability to develop...
. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique... and solutions, advocating for features that address evolving security needs and improve customer experience Engage directly...
by successfully applying effective customer service, problem-solving, and troubleshooting skills, accurate call-handling procedures... and customer service. Troubleshoot, diagnose, and remediate incidents to quickly restore normal service operations. Manage...