Qualifications A Bachelor's degree in the related field is preferred Minimum of two years in IT as a Service Desk/Help Desk Support... at the company, and therefore must always maintain a polite and professional demeanor. As a Level 1 technician it is expected...
utilization of IT Support resources and successful completion of service requests to the Service Manager. Identify recurring... issues and report them to the Service Desk Manager to improve resolution processes and reduce incident frequency...