Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems Manage the daily activities... of configuration and operation of IT systems Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help Desk...
of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens... security principles Ability to work in a customer service-oriented environment in a professional manner. Ability to work...
of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens... security principles Ability to work in a customer service-oriented environment in a professional manner. Ability to work...
client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier II (Escalation) problem... and performance. Help desk experience Experience in Windows or Cisco Some Linux experience (with a desire to learn...
/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification... Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented...
devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis... security and system patching and coordinates/supports all service leads utilizing Windows servers across the program...
/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification... for implementation, troubleshooting and maintenance of IT systems (U) Provide Tier 1 (Help Desk) problem identification, diagnosis...
, at times working with them remotely from other locations. Handling IT Help Desk calls and emails, ensuring all interactions... to users in an IT or similar customer service capacity. Must have experience providing information for and documenting...
is required. Candidates are desired to have the following skills: Experienced with Linux, Windows, VMWare Support the development of Service... Now Workflows, deploy Service Now into the client environment Provides support for implementation, troubleshooting and maintenance...
is required. Candidates are desired to have the following skills: Experienced with Linux, Windows, VMWare Support the development of Service... Now Workflows, deploy Service Now into the client environment Provides support for implementation, troubleshooting and maintenance...