and other user facing collateral and Service Desk Provide technical briefings to team members and management Strong sys admin...-tasking skills 6. Relevant IT certifications (ITIL, PMP, MCTS and MCITP for SharePoint configurations) a plus Competencies...
and implement ITIL-based best practices and governance models for service desk operations. Drive a knowledge management system... daily operations of service desk and help desk teams to ensure timely resolution of issues. Manage escalations and ensure...
SOPs for efficient IT issue resolution. Help Desk & Technical Support Handle IT help desk requests, including user... and AMC status of assets, alerting for renewals. Vendor Coordination Collaborate with external vendors and service...
years of relevant experience, with at least 5 years in a leadership role managing service desk or help desk operations... with ITIL framework and other relevant service management frameworks. Demonstrated ability to manage large-scale operations...
, complaints, and escalations. · Validating the accuracy of incident/Service request submitted by Service desk to ensure... Service Management (ITSM) process including incident, request, and problem management. · ITIL 4 certification...
, complaints, and escalations. · Validating the accuracy of incident/Service request submitted by Service desk to ensure... Service Management (ITSM) process including incident, request, and problem management. · ITIL 4 certification...
analytics, reporting, or similar roles. Experience working in IT operations, service desk, or end-user computing environments...: Certifications in Nexthink or other data visualization/analytics tools are advantageous. Familiarity with ITIL or IT service...
, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500... dashboards into Power BI service (cloud-based business analytic service). Responsible for performed performance tuning on SQL...
services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions... Technology - Service Management. The mission of Knowledge Management function is to improve EY Technology Customer experience...
provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating... incident lifecycle. The ideal candidate will have a strong background in IT service management, exceptional problem-solving...
, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500... will have a strong background in IT service management, exceptional problem-solving skills, and the ability to work under pressure. The Major...
services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions... lifecycle. The ideal candidate will have a strong background in IT service management, exceptional problem-solving skills...
, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500... will have a strong background in IT service management, exceptional problem-solving skills, and the ability to work under pressure. The Major...
, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500... on ITIL knowledge and acknowledged best practices. Compiles data and information for service reviews, active investigations...
services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions... Technology - Service Management which deploys a customized Quality Management framework across the IT Service. The objective...
Administer the ManageEngine tools like OpManager, End Point central and Service Desk Plus - any two tools is mandatory... Must have 2+ year of experience on Manage Engine OpManager and Service Desk Plus Good understanding on monitoring and ITSM...
, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500..., privately held and government-like entities. Knowledge Management is a sub-function under Enterprise Technology - Service...
, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500... with exposure to Enterprise IT, Service Management related metrics and analysis. Advanced knowledge and in depth understanding...
, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500..., privately held and government-like entities. Knowledge Management is a sub-function under Enterprise Technology - Service...
capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support...Line of Service Advisory Industry/Sector Not Applicable Specialism SAP Management Level Manager...