Overview: This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing... by Service Level Agreements in place with the customer. The ability to interface well with customers at various levels...
for overseeing incoming service requests, managing technician schedules, and ensuring customers receive timely assistance. This role... services that are ITIL® conformant. The Subcontractor shall resolve incidents, service requests, and problems associated...
for overseeing incoming service requests, managing technician schedules, and ensuring customers receive timely assistance. This role... services that are ITIL® conformant. The Subcontractor shall resolve incidents, service requests, and problems associated...
is responsible for overseeing incoming service requests, managing technician schedules, and ensuring customers receive timely... dispatching a technician. Collaborate with field technicians and other departments to ensure efficient service operations...
and Warfighter Support We are a Service Disabled Veteran Owned Small Business (SDVOSB) and the founder has years.... Perform account creations, changes, & deletions on multiple authorization boundaries. Perform Help Desk & troubleshooting...