capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via..., Group Problem Solving, Installation Support, ITIL Management, IT Service Level Management, IT Service Management (ITSM), IT...
for APAC or NOAM or EMEAI Region via Oracle system (R12 & Cloud version). To complete quality monthly Balance Sheet... to ensure reconciliations are correct. Meet targets and KPI and ensure service model delivery is in line with the SLA. Working...
). This includes analysis and design to development, implementation, testing and support. Key objective is to ensure good quality.... You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools...
and branch operational matters Report and document the Quality of Work report of Sales Representatives Continuously seek... banking products and processes Prior experience in a customer service, sales or compliance would be an advantage Good...
and resolve each of them to closure to effectively service Merchants and reduce Cycle Time Key Responsibilities: Meet... performance metrics: Quality, Efficiency, Occupancy, Case Time Resolution, Compliance, Attendance and Schedule Adherence Adhere...
application issues Input in regular Service reviews with the vendor (IBM) and product reviews with user forums Knowledge... levels of service to the end users Able to work and learn quickly in a fast-paced and dynamic environment Care about doing...
and branch operational matters Report and document the Quality of Work report of Sales Representatives Continuously seek... banking products and processes Prior experience in a customer service, sales or compliance would be an advantage Good...
application issues Input in regular Service reviews with the vendor (IBM) and product reviews with user forums Knowledge... unparalleled levels of service to the end users Able to work and learn quickly in a fast-paced and dynamic environment Care...
service Merchants and reduce Cycle Time Key Responsibilities: Meet performance metrics: Quality, Efficiency, Occupancy, Case... Ability to identify and act on issues that may impact customer experience Commitment to deliver the highest level of customer service...
quality and service standards. Responsibility To pre-certify cases for issuance of Additional Top Up guarantee letters...
and respond to incoming chargebacks. Maintaining appropriate system notes for audit and quality control. Liaising with merchants... individuals that will go above and beyond the call of duty in order to ensure the best service and experience for our customers...
of Global Services Group (GSG) and responsible for providing world-class service experience for card members. Key... with all process related guidance, with strong focus on results. Assist in driving Quality Monitoring on email communication...
work, all while adhering to time, cost, and quality targets. You&aposll consult with customers on compatibility challenges... working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration Strong ability to influence...
capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via..., Group Problem Solving, Installation Support, ITIL Management, IT Service Level Management, IT Service Management (ITSM), IT...
related to the service delivery including communication with internal customers and other business partners As part of region... internal and external audit, including Quality Checks for potential improvements and preventive measures. Ensure timely review...
of Global Services Group (GSG) and responsible for providing world-class service experience for card members. Key... with all process related guidance, with strong focus on results. Assist in driving Quality Monitoring on email communication...
, testing and support. Key objective is to ensure good quality and smooth delivery of cards technology system enhancements... that are fully in compliance with mandated framework and guidelines. You will also be responsible for quality assurance of the team...
requirements, local company legal and statutory requirements. Ensure that timelines and quality meet the agreed service levels... but not limited to): Provide Financial Reporting transaction processing support and ensuring delivery quality in terms of accuracy...
, all while adhering to time, cost, and quality targets. You'll consult with customers on compatibility challenges, such as hardware... working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration Strong ability to influence...
and manage full testing cycle on projects to ensure project meeting requirements and expectation -Ensure software quality... and implementation -Good knowledge on the following subjects: Service Oriented Architecture (SOA), MVC, Patterns and other Enterprise...