Job Title: Quality Analyst Location: Philippines Role Type: Full time - Hybrid Job Description: We are seeking... an experienced Quality Analyst to lead and establish a comprehensive quality audit program for our hybrid BPO operations. This role...
Position: Payroll Analyst Location: 1880 Eastwood Libis, Quezon City Work setup & shift: Onsite l Dayshift... and fosters an inclusive culture. Your Role: As a Payroll Analyst, you will: Prepare and reconcile payroll-related general ledger...
volume, calling patterns, service trends, and staff productivity. Tracks vacation schedules, shift change requests... users), monitors real-time call volumes and service level statistics to ensure adherence to internal/client scheduling...
defined service standards Take a proactive role in identifying and reporting areas of continuing client concern (trends... transaction categories. Dedication to maintaining the outlined service levels and quality and productivity standards...
to existing process and reporting (dashboard).. Utilize Enterprise Data Lake as main source of data for reconciliation...; accounting designation (CPA) is an advantage. 5+ years of progressive accounting operations and/or financial reporting experience...
search language. Proven ability to maintain a high degree of professionalism, flexibility, high-quality customer service... into innovative sourcing strategies Strong business acumen, analytical and planning skills Reporting experience Excellent...
into a database for tracking and reporting purposes. Quality issues and performance measures are used to insure the highest level... of customer service to cardholders while maintaining the integrity of the client. What Part Will You Play Begins...
business costs of service in support of pricing/tariff development. Designs, implements and maintains pricing infrastructures.... Evaluates effectiveness of pricing strategies and modifies pricing structures as needed. Provides reporting and documentation...
Service Centre providing Operations Administration, Finance & Investments, Contact Center, Claims, New Business...). We are a Global Shared Service Center for Investments and Finance consisting of highly motivated and experienced professionals...
in call-center environments. Prepares reports to determine call volume, calling patterns, service trends, and staff... call volumes, service levels, and off-call activity. Assists higher level WPSS(s) by gathering call data for analyses...
volume, calling patterns, service trends, and staff productivity. Tracks vacation schedules, shift change requests... Workforce Planning Support Specialists (WPSS) with the monitoring of real-time call volumes, service levels, and off-call...
and service advisories according to business requirements Find opportunities to automate data and report generation, as well... data issues if any Qualifications Experience in data extraction, reporting, data analysis Bachelors degree...
, maintains and supports a broad range of reports or queries utilizing appropriate reporting tools including Workday Reporting... in broad objectives. Must be self-managed. Customer Service - Strong customer service skills and the ability to effectively...
range of reports or queries utilizing appropriate reporting tools including Workday Reporting and Prism Analytics. Monitors interface... in broad objectives. Must be self-managed. Customer Service – Strong customer service skills and the ability to effectively...
, flexibility, high-quality customer service, effective verbal and written communication skills, and teamwork to accommodate the... them into innovative sourcing strategies Strong business acumen, analytical and planning skills Reporting experience...
business customers accordingly. Reporting to a Operations/Finance Manager, this role is the Subject Matter Expert (SME... planning tool, Sales data warehouse (Oracle/OBIEE) or any other tool that we functionally own within FP&A and Reporting...
and performance through collection of automated reports and data providing to higher level analyst for reporting. Reviews and updates... members as primary analyst. Assists with maintaining the functionality and efficiency of computer and user objects in active...
and reporting through timely and accurate service delivery. Assist the leader and the project team in identifying processes... and management reporting field at least 3 of which is with an international organization or Shared Service Center. CPA...
& Reporting Product Owner - Enablement Function Product Owner - Talent Management Product Owner - Recruiting & Onboarding... Product Owner - Learning . As a T&C Data and Reporting Product Owner, you will act as a bridge between various data...
Manages a team/s of WF Analyst, the day-to-day tasks, providing customer support in escalated situations and managing... the overall workflow of a workplace. Monitors and manages activities to support service level agreements, real-time agent...