Supervisor is responsible for managing the processing and resolution of customer issues or requests, across all NRG Texas Retail... position is responsible for ensuring proper, timely, and effective responses for all Escalated Issues across all NRG brands...
Supervisor is responsible for managing the processing and resolution of customer issues or requests, across all NRG Texas Retail... position is responsible for ensuring proper, timely, and effective responses for all Escalated Issues across all NRG brands...
and strong communication skills. This role will provide Tier 2 technical assistance and support for incoming and escalated queries and issues... and resolve technical issues using remote tools or hands on as needed. Log all customer interactions into ticketing system...
needs should be escalated and resolved by the Supervisor, Manager or Director. Provide documentation to Supervisor..., professional, and courteous always. Responsible for analyzing account to aid and information to customers concerning billing issues...