Summary: Responsible for overseeing the day-to-day operations of the Grievance and Appeal Specialists, ensuring... and grievance issues and implement quality improvements. Create and implement policies and procedures to ensure that department...
Summary: Responsible for overseeing the day-to-day operations of the Grievance and Appeal Specialists, ensuring... and grievance issues and implement quality improvements. Create and implement policies and procedures to ensure that department...
boroughs with more than 7,500 diverse professionals and knowledgeable experts. The Office of Constituent and Grievance... Services (OCGS) is hiring Grievance Investigators who are responsible for conducting accurate, thorough, and timely fact...
, and handle grievance meetings. Manage employees including performance management, salary administration, succession planning...
all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service.... Fulfill surveys/reports issued by Call Center Supervisor as needed. Complete Call Center task assignments provided...
Consult with supervisor and others in overcoming barriers in meeting goals and objectives. Maintains current knowledge... Affairs, Grievance and Appeals, Compliance, Membership Eligibility Unit, Quality as needed. Participates in requests for out...