JOB DESCRIPTION Pre- Transition support (as needed) Support CS teams with expertized responses to RFPs... Sign offs (as needed) Transition support Due Diligence (Partially, onus of DD is on CS team) Process Definition...
in Technical Team. This position supports the Customer Care Center Manager in handling all post-sales and pre-sales support... environment. Encourage our customers to use Live Agent Chat/support tools as much as possible, and guide the customer...
in Technical Team. This position supports the Customer Care Center Manager in handling all post-sales and pre-sales support... by replicating problems in the lab environment. Encourage our customers to use Live Agent Chat/support tools...
and others in the center to effectively raise engagement, support development, and get the best out of your people. Manage performance... our users. About The Role As a customer service expert with experience in managing bilingual customer support teams, the team...
Lead, Customer Support Job Summary The Customer Support Team Lead is responsible for leading and managing a team... of customer support agents who provide exceptional service in Local Languages and English. This role involves ensuring the...
Responsibilities : Work in a dynamic Technical Support Center to support complex solution products involving server...-based, cloud-based, and device-based software and firmware. The Solutions Agent requires strong technical, troubleshooting...
Responsibilities : Work in a dynamic Technical Support Center to support complex solution products involving server...-based, cloud-based, and device-based software and firmware. The Solutions Agent requires strong technical, troubleshooting...
each interaction. Key Responsibilities and Accountabilities The agent must provide excellent support service to every single... and Non Voice tasks Schedule: must be flexible with schedule (24/7 operations) will support US, APAC, EMEA regions...
each interaction. Key Responsibilities and Accountabilities The agent must provide excellent support service to every single... and Non Voice tasks Schedule: must be flexible with schedule (24/7 operations) will support US, APAC, EMEA regions...
You Are: 2+ years of call center and customer support/service experience 1+ years of VOIP experience (SaaS VOIP preferred) 1...Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso...
and requests related to 8x8's All in One Communications or Contact Center solutions. Each agent will undergo a six week training... more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram. As a Technical Support Engineer...
with Local & International Regulations is a plus What's The Role All About The Customer Support Specialist takes responsibility... Responsibility Areas Performance monitoring - Oversee the performance and operations of contact center agents and teams, ensuring...
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso... is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push...
in Technical Team. This position supports the Customer Care Center Manager in handling all post-sales and pre-sales support... environment. Encourage our customers to use Live Agent Chat/support tools as much as possible, and guide the customer...
and others in the center to effectively raise engagement, support development, and get the best out of your people. Manage performance... our users. About The Role As a customer service expert with experience in managing bilingual customer support teams, the team...
Job Description: Tier 2 Basic network, troubleshooting equipment, monitoring, and basic configuration support... operation center (NOC) assistance in case management through resolution of Internet and network outages. Notification...
Tier 2 Basic network, troubleshooting equipment, monitoring, and basic configuration support, including: Proactive... configuration changes (SOP) (i.e., adjusting switch port VLAN for a new VOIP phone, etc.) Network operation center (NOC) assistance...
as a member of the Support Operations Team, this role will provide day-to-day support, maintenance and implementation of new... of our Support Teams and the wider Customer Experience function through the implementation and ownership of customer focused...
Supervisor will lead a team of agents in our Contact Center in support of our products and service to patients, healthcare... providers and pharmacists. This individual will ensure support though agent KPIs and working with our quality and training teams...
, our teams unite to provide engaged contact center solutions for a diverse array of clients. We seek individuals who embody... you to join us as a Customer Service Agent! We are on the lookout for candidates who are: At least high school/senior high school graduate...