We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world...
Job Summary/ Overview Each agent must answer customers' inquiries about the account's different types of products... and services through various channels (voice, chat, webform, email, and social media). This person provides support to the...
provides guidance strategies and advice to improve agent’s sales skills and techniques, with strong leadership abilities... sales service and support by utilizing strong verbal and written communication skills and effective telephone techniques...
smooth implementation and agent adoption. Collaborate with stakeholders to understand requirements and assist in defining... are created based on requirements, and provide necessary support to the training team to develop the required content. Engage...
Job Summary/ Overview Each agent must answer customers' inquiries about the account's different types of products... and services through various channels (voice, chat, webform, email, and social media). This person provides support to the...
Job Title: Real-time Analyst Account: Financial/Cryptocurrency Type of Support: Voice and Non-voice Work Setup: 100... center performance to ensure operational efficiency, optimize workforce management, and maintain service level agreements...
agent teams, locally manufacturing our products, and working with logistics partners to ensure our products reach... our customers in a timely manner. Our primary focus is on the Filipino people who seek herbal medication to support their health...
agent teams, locally manufacturing our products, and working with logistics partners to ensure our products reach... our customers in a timely manner. Our primary focus is on the Filipino people who seek herbal medication to support their health...
to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital... to support FedRAMP compliance. Automate the Plan of Action & Milestones (POA&M) and other continuous monitoring requirements...
, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements... of any applicable departments to ensure that all quality deadlines are met Support the efforts of senior management and operations...
performance in call center or IT support troubleshooting hardware issues on laptops and desktops. 6+ months of proven performance... in call center or IT support installing and troubleshooting software issues on laptops and desktops. Training and/or working...
optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing... teams. Analyzes and determines what affects agent / team performance, establishes solutions, designs new incentive programs...
plans, as needed, to ensure smooth implementation and agent adoption. Collaborate with stakeholders to understand... all training materials are created based on requirements, and provide necessary support to the training team to develop the...
plans, as needed, to ensure smooth implementation and agent adoption. Collaborate with stakeholders to understand... all training materials are created based on requirements, and provide necessary support to the training team to develop the...
and experience. 1 year of experience as a Product Support Agent under Conventional or Affordable (Internal). 3 years of experience... years Call Center Support experience. Strong knowledge of customer care processes and techniques with excellent attention...
in call center or IT support troubleshooting hardware issues on laptops and desktops. 6+ months of proven performance in call... center or IT support installing and troubleshooting software issues on laptops and desktops. Training and/or working...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing... enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three...
plans, as needed, to ensure smooth implementation and agent adoption. Collaborate with stakeholders to understand... all training materials are created based on requirements, and provide necessary support to the training team to develop the...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing... enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three...