, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements... of any applicable departments to ensure that all quality deadlines are met Support the efforts of senior management and operations...
performance in call center or IT support troubleshooting hardware issues on laptops and desktops. 6+ months of proven performance... in call center or IT support installing and troubleshooting software issues on laptops and desktops. Training and/or working...
plans, as needed, to ensure smooth implementation and agent adoption. Collaborate with stakeholders to understand... all training materials are created based on requirements, and provide necessary support to the training team to develop the...
optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing... teams. Analyzes and determines what affects agent / team performance, establishes solutions, designs new incentive programs...
plans, as needed, to ensure smooth implementation and agent adoption. Collaborate with stakeholders to understand... all training materials are created based on requirements, and provide necessary support to the training team to develop the...
in call center or IT support troubleshooting hardware issues on laptops and desktops. 6+ months of proven performance in call... center or IT support installing and troubleshooting software issues on laptops and desktops. Training and/or working...
and experience. 1 year of experience as a Product Support Agent under Conventional or Affordable (Internal). 3 years of experience... years Call Center Support experience. Strong knowledge of customer care processes and techniques with excellent attention...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing... enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three...
plans, as needed, to ensure smooth implementation and agent adoption. Collaborate with stakeholders to understand... all training materials are created based on requirements, and provide necessary support to the training team to develop the...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing... enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three...
Quality Assurance Analyst Account: Financial/Cryptocurrency Support Type: Voice and Non-Voice Work Setup: Onsite.... Participate in calibration sessions with stakeholders to align on evaluation standards and scoring criteria . Support coaching...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing... enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing... enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three...
Customer Service Representative - Blended Account Location:20th JMT Corporate Condominium Ortigas Center, Pasig City... in Automotive Repair/Car Dealership is a plus but not required Experience with voice, email, and chat support Autozone, OReilly...
with internal and external clients regarding enterprise, site, team, and agent performance Evaluate, document, and analyze calls... through Call Miner to identify employee performance, call center trends, and customer satisfaction levels Facilitate...
, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements... of any applicable departments to ensure that all quality deadlines are met Support the efforts of senior management and operations...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world...
-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance... of call center performance, customer service, technology, and professional development. How will you make a difference...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world...