Responsibilities: Prepare regular reports on collection metrics, including flow rates, recovery rates, Collection productivity and effectiveness, and other relevant KPIs. Monitoring Collection performance on daily basis and identify prob...
Responsibilities: Monitoring and investigating fraud alerts and customer reports to detect any signs of suspicious activity or behavior that may indicate potential fraud. Analyzing transaction data and patterns to identify potential frau...
Responsibilities: Monitoring and investigating fraud alerts and customer reports to detect any signs of suspicious activity or behavior that may indicate potential fraud. Analyzing transaction data and patterns to identify potential frau...
Key Qualifications: Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP General Knowledge & Skills: Knowledge of Customer care operations Experience in managing teams Able to coach, men...
Responsibilities: Prepare regular reports on collection metrics, including flow rates, recovery rates, Collection productivity and effectiveness, and other relevant KPIs. Monitoring Collection performance on daily basis and identify prob...
Responsibilities: Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelin...
Key Responsibilities: This role will manage the onboarding team, accountable for reports and analytics, recruitment partners' contract renewals, risk and compliance management for pre-employment documents and pre-employment medical exams ...
Qualifications: Bachelor's degree in computer science, mathematics, statistics or related field preferred 3 years experience in a BPO setting Must have 5+ years of Reporting & Analytics experience 3+ year hands-on experience in Looker ...
Responsibilities: Responsible for Service Delivery Quality (Quality Control, Quality Assurance and Quality Improvement) for all operations in the Philippines Help address client complaints related to quality of service Help oversee qual...
Job Description: CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting cus...
Job Description: CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting cus...
Job Details: High school diploma or equivalent; additional education in a relevant field is a plus. Proven experience in a NOC or technical support role, preferably in managed Wi-Fi or satellite television. Strong understanding of netw...
Job Description: Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer Resolve problems and issues in a professional manner and ...
Role Summary Support the Anti-Corruption BI Team managing the review/approval process of Business Intermediaries. Works independently under supervision. Has process management, process improvement and team handling responsibilities. ...
Work Arrangement: Onsite Work Set-up Main Responsibility: Support Sales and Recruitment of Individual Products in line with company's goal of increasing its revenues and profitability. Qualifications: Bachelor's degree in Economics ...
Responsibilities: Develop and implement quality assurance policies and procedures. Define and execute testing strategies to ensure the system meets functional and performance requirements. Coordinate testing efforts across multiple team...
Job Description: Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer Resolve problems and issues in a professional manner and ...
Job Description: Oversight of Third- Party Administrator licenses primarily focused on the US TPA licenses and offshore regulated entities servicing insurance clients. Management and maintenance of license filing, renewals and keeping al...
Responsibilities: Analyze, design, code and test multiple components of application code Perform maintenance, enhancements and/or development work Skills and Qualifications: Tableau: 2-3 year of work experience on Tableau (Required)...
Job Description: CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting cus...