Job Summary We are seeking a dedicated Technical Lead with 5 to 8 years of experience to join our team. The ideal... and automate routine tasks. Manage incident resolution processes to ensure timely and effective problem-solving. Utilize End User...
of what's possible. And we want YOU to be a part of it. Job Title: IT Service Technical Delivery Lead Industry Type: Infra Experience: 8 Mode... with resolution parties, and establishing effective communication between stakeholders for post-incident reviews - Ensuring...
Lead to oversee and guide the Level 1 (L1) Support Team. This role requires technical expertise, strong leadership... abilities, and a passion for ensuring high-quality support for end-users and stakeholders. As the Technical Lead...
architecture diagrams and technical specifications. Implement best practices for software design, including SOLID principles..., and stakeholders to gather and analyze requirements. Translate business requirements into technical solutions, ensuring alignment...
, Technical Support Lead Responsibilities · Manage the technical support team, providing line management, mentoring... effectively & provide technical integration support to clients · Drive service improvements and provide best practice incident...
and best practices, and provide recommendations for continuous improvement. · Lead and manage AMS projects, ensuring timely resolution... tools is a plus. · Extensive experience in managing AMS projects, including incident management, service request...
and best practices, and provide recommendations for continuous improvement. · Lead and manage AMS projects, ensuring timely resolution... tools is a plus. · Extensive experience in managing AMS projects, including incident management, service request...
diagnosis, problem resolution and ongoing production support for one or more technologies. Pro-actively monitor the... to an incident or problem occurring. Actively collaborate with fellow members of the team and contractors/vendors on bridge calls...
events, effectively respond to and coordinate resolution of issues, and manage change within the server environments... troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies. Pro-actively...
best practices for configuration, troubleshooting, and resolution. Serve as the primary technical contact to troubleshoot...-resolution support. Collaborate with internal teams to establish and refine technical best practices and operational standards...
controlled using git/GitHub. Quickly identify defect root causes and drive towards resolution within an incident management.../IBM etc) Develop robust, configurable, and scalable solutions that meet functional needs. Ensure technical requirements...
and the seamless flow of information between all involved parties. Take ownership of end-to-end incident resolution... to expedite incident resolution. Reporting and Post-Incident Activities: Compile and distribute Major Incident Reports (MIRs...
and the seamless flow of information between all involved parties. Take ownership of end-to-end incident resolution... to expedite incident resolution. Reporting and Post-Incident Activities: Compile and distribute Major Incident Reports (MIRs...
and a passion for customer service? We are seeking a dynamic IT Support Manager to lead our dedicated support and helpdesk team... capabilities. The IT Support Manager will lead the CSA Operations Team, supporting our cloud-based data lake and analytics...
team on incident resolution, design flaws, feature enhancements, and BAU project activities. The role includes configuring..., as well as Azure VPN gateway and firewall across private and public datacenters. Lead technical discussions with cross...
to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers... technical support for CIENA products. A firm understanding of the fiber optic transport and/or switching protocols is essential...
(CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer..., you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth...
to aid Customer’s technical problem. Recover information necessary to escalate the incident or issue to Design, Product.... Experience as a technical lead on specific projects or issues Proven problem solving experience In depth knowledge...
Responsibilities: Effectively lead and motivate client technical teams providing technical leadership for the design..., and beyond across a progressively evolving technical stack. Maintain knowledge of current modern data technology in order to guide and mentor...
Customer’s technical problem. Recover information vital to escalate the incident or issue to Design, Product/Project Management.... . How You Will Contribute: Reporting to Senior Manager, Global Technical Support. As Specialist, Global Technical Support...